What is your Minimum Order Quantity (MOQ)?
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Our MOQ is flexible to support brand growth. Generally, it starts from 500-1000 units for standard OEM branding and 2000 units for deep ODM customization.
Do you provide full OEM and ODM services?
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Yes. We offer End-to-End solutions including ID design, PCBA engineering, tooling, and mass production at our ISO 9001 certified facility.
What certifications do your products carry?
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All products are engineered to meet global standards, including CE, FCC, RoHS, and Qi (WPC certified). Our factory currently holds 47 Qi2-certified products (WPC certified product database, 2025) with a 99.2% ATL testing pass rate (WPC ATL test records, 2025-2026). We also assist clients in obtaining specific local certifications like UL, PSE, or KC.
What is your production capacity and lead time?
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Our factory can produce 1 million+ units monthly. Standard OEM orders ship within 25-30 days after sample approval. For new ODM projects with tooling, timeline is approximately 45-60 days from design approval. Rush orders available with dedicated production lines.
How do you ensure product quality and safety?
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We implement a 4-stage QC process: IQC (Incoming), IPQC (In-process), FQC (Final), and OQC (Outgoing). 100% of products undergo a 4-hour aging test before shipping. Our facility is ISO 9001 certified.
Can you help with custom PCBA or ID design?
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Absolutely. Our in-house R&D team specializes in GaN technology and intelligent power allocation, allowing us to create unique hardware and aesthetic designs tailored to your brand.
Can I request samples before placing a bulk order?
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Yes, we encourage sample testing. Standard samples can be shipped within 3-7 days to ensure the quality and performance meet your requirements.
What are your payment and shipping terms?
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We require T/T (30% deposit, 70% before shipment) with FOB Shenzhen, EXW, and DDP options. Sample delivery 3-7 business days; bulk orders ship 25-30 days after sample approval.
What is your warranty policy for defective products?
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We provide a 12-month warranty on power banks and wireless chargers, 24-month on GaN chargers and car chargers. Average claim rate below 0.5%. Any units with manufacturing defects are replaced or credited in your next order.
Do you offer custom retail packaging design?
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Yes. Our design team can help create Eco-friendly or premium retail packaging, including gift boxes, blister packs, and custom manuals to ensure a complete brand experience.
Can you help with product certification for different markets?
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Yes, we assist with CE, FCC, RoHS, Qi, UL, PSE, KC and other market-specific certifications. Our team will guide you through the entire process.
Do you provide dropshipping services for e-commerce sellers?
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Yes, we offer warehousing and fulfillment services for Amazon FBA and other e-commerce platforms. We can ship directly to your customers or fulfillment centers.
